Top-performing companies have top-performing General and Administrative (G&A) functions that help enable their broader business strategy and objectives. In our experience, optimizing within each G&A function creates improvement but is rarely enough to reach full potential. The biggest gains come from looking within and across G&A functions and fundamentally changing the way people work together to deliver the highest-value G&A support.
To create lasting improvements in efficiency and effectiveness, we help companies focus on getting four things right:
AaronRichards has a differentiated approach to G&A optimization:
· We focus on effectiveness and efficiency versus just cutting costs. Instead of starting with what functions are doing (the "supply side"), we start with what customers want (the "demand side").
· We tackle both the function-specific improvement opportunities and the deeper structural issues. These often cut across functions and involve organization, processes, systems and culture.
· We don’t streamline processes. We change how the work is done. We offer customized solutions using multiple levers and tools to create larger and faster results that are sustained over time.
At the heart of any G&A improvement is recognizing that support functions may need new roles for new aspirations. The greater a company’s aspirations, the deeper the structural changes required. We work with business leaders to redefine the work, and to help employees find fresh ways of adding value to the broader organization.