IT benchmarking & performance improvement

​AaronRichards IT benchmarking services leverage access to a repository of critical processes, benchmark data and business best practices. Our benchmarking experience provides insight into the performance and business best practices of peers and world-class IT organizations. IT benchmark studies provide a fast and objective way for executives to:

  • Understand current capabilities
  • Assess performance relative to business value and strategy
  • Identify and prioritize improvement opportunities that offer the greatest potential return
  • Highlight and address areas of risk
  • Plan, manage and accelerate your journey to world-class performance

Our benchmarking services focus on three drivers of world-class IT performance:

  • Factors that drive demand for IT function services, such as complexity (geographies, legal entities, regulatory environment) and volatility (rate of change, M&A activity)
  • Structural factors such as business practices, strategies, service delivery model, staffing levels, skill sets, and technologies used
  • Execution/realization of value, including performance as measured by costs, productivity, resource allocation and value

At AaronRichards, we use a proven benchmarking methodology to quantify your gap to world class organizations – comparing your IT function's ability to execute efficiently (cost and productivity) and effectively (quality and value). We examine comparable organizations so you can see how the best do it and define continuous process improvement steps relevant to your own IT function.

Our analysts use IT metrics related to efficiency and effectiveness to calculate world-class performance:


  • Functional and process costs and staffing levels
  • Staff time allocation by process
  • Labor costs
  • Hardware platform complexity
  • Total cost per end user
  • Number of applications
  • Percent of business on the primary ERP application


  • Percent of projects delivered to requirements
  • IT impact on the business strategy
  • Self-service enablement
  • SLA performance
  • Project return on investment (ROI)
  • Planning and staffing staff allocation

Business processes and systems inextricably link your IT function with other enterprise functions. Process improvements in one area may have a ripple effect on others; for example, improved IT controls may result in more reliable data for decision-making in other business area.

Our benchmarking approach examines efficiency and effectiveness not just within the IT function, but also with a view toward the impact across your enterprise.

IT Benchmarking & Performance Improvement evaluates overall IT organizational effectiveness and efficiency (including spending) in comparison with peer and World-Class organizations, and provides detailed recommendations, improvement initiatives, and transformation road maps related to the following:

  • IT Benchmark Data (comparison to world class organizations & best practices)
  • Cost Reduction Transformation Plan
  • IT Operations Optimization
  • IT Best Practice Assessment

We improve the effectiveness of our clients' information technology investments by developing IT strategies and service delivery models designed to improve quality of service, return on investment and risk management. Our IT cost optimization services help CIOs deliver more IT value for the same or less money. We help clients design and implement processes and controls to ensure that IT spending is measured and managed in a transparent manner, while meeting current and future business requirements at the lowest total cost of ownership.